|When making phone calls, always begin with the following sentence and BE PERSONABLE:
"Hi, I was looking for you on the internet and couldnít find you, I was curious to know ... what is your Web site address?"
If they answer that they do not have a Web site:
"Who takes care of your marketing? Normally I speak with the business owner, would that be you?"
"Is ___________in the office today?"
Get the name and best time to call.
If the answer is yes or the Name of DM is given:
"I hope I didnít interrupt anything? I know youíre busy so Iíll make this quick. I am <insert your name> with <insert your company name> and I had a quick question for you Ö "(pause)
ďIf I could show you a way to improve your business by using the Internet, when could you give me 20-30 minutes over the next few days?"
***Standard Answer to Any and All Questions***
If you know the answer is ďYESĒ, state a firm yes and then continue to set the appointment:
"Great question, our Web Specialist will cover that with you in detail at the time of the appointment."
To set the Appointment:
"What works best for you, mornings or afternoons?" OR "Are you least busy in the mornings or afternoons?"
"I have an opening at _____ and ______, which is best for you?"
Give 2 time slots that they can choose from.
To solidify appointment:
"Now what I will do is have my corporate office put together an interactive Web site Package for your company at no cost or obligation."
"On <insert date> our Web Specialist will be on the phone and on the Internet with you at the same time."
"Do you have a pen handy? Let me give you my number so you can call me if anything comes up and I will extend the same professional courtesy. O.K.?"
"Last question ... if you like everything you see, is there anyone else you would want to consult with before getting a site for your business?"
"If so, we would like them to be there in case they have a question that you canít answer ..."
Schedule a time and date that will enable all DMís to be included.
OR, if they say that they do have a Web site continue with:
"Great, and thatís www.__________?"
**Write down the Web site address and the name of the owner should be in the site. Take a look at their Web site and call back in 1-2 weeks if it isnít top notch.